Hosting Support Executive
Skills
WHM (Web Host Manager)
FTP/SFTP
Server Troubleshooting
Shared Hosting Management
VPS Management
Backup & Restoration
Job Description
⭐ No Technical Experience Required – Complete Training Provided!
We are hiring Hosting Support Executives to join our Gujranwala office for the hosting division.
The role involves managing customer queries, handling hosting issues (WHMCS + cPanel), and ensuring timely and professional support through WhatsApp, Email, and Chat channels.
✓ Fresh graduates welcome – no prior technical knowledge needed!
✓ Complete training on cPanel, WHMCS, server basics, and customer support
✓ Supportive work environment with clear growth paths
Support Executives are expected to maintain fast response times, resolve tickets using AI chatbot assistance (RapiNova), and uphold the highest standards of service quality per the Hosting Supervision Guideline.
Performance is tracked through KPIs in the PITS HR System, with clear promotion paths and performance bonuses.
Work Type: Office-based only
Timing: 8:00 AM – 5:00 PM (Monday–Friday)
Location: FF5, Commercial Center, DC Colony – Ravi Block, Gujranwala
We are hiring Hosting Support Executives to join our Gujranwala office for the hosting division.
The role involves managing customer queries, handling hosting issues (WHMCS + cPanel), and ensuring timely and professional support through WhatsApp, Email, and Chat channels.
✓ Fresh graduates welcome – no prior technical knowledge needed!
✓ Complete training on cPanel, WHMCS, server basics, and customer support
✓ Supportive work environment with clear growth paths
Support Executives are expected to maintain fast response times, resolve tickets using AI chatbot assistance (RapiNova), and uphold the highest standards of service quality per the Hosting Supervision Guideline.
Performance is tracked through KPIs in the PITS HR System, with clear promotion paths and performance bonuses.
Work Type: Office-based only
Timing: 8:00 AM – 5:00 PM (Monday–Friday)
Location: FF5, Commercial Center, DC Colony – Ravi Block, Gujranwala
Job Requirement
Education:
FA / BBA / BS / MBA or equivalent
Experience: Fresh to 1 year (comprehensive training provided)
Essential Requirements:
- Personal Equipment: Must have your own laptop and smartphone for daily work
- Work Arrangement: Full-time office-based position (8 AM - 5 PM, Monday-Friday)
- Communication: Strong English and Urdu communication skills (written & verbal)
- Availability: Immediate joiners preferred or maximum 2-week notice period
- Patient and empathetic approach to customer problems
- Strong attention to detail and problem-solving ability
- Ability to multi-task and manage multiple support tickets
- Quick learner with willingness to master technical concepts
- Professional demeanor even under pressure
- Team player with collaborative work style